:: Return Polic ::

In most cases, No refund will be granted once the payment is done. However, exceptions may be made based on the following circumstances:Multiple payments for same services.

A candidate paid the fee online but did not get the confirmation due to connection failure and the Institute is not able provide softcopy of the Fee Invoice.

Transaction fees charged would not be refunded/ reversed for any refund or reversal of any transaction.

NOTE

For online payments, it is important for candidates to note the transaction number and order no. for future reference and request for any type of Refund, for whatsoever reason, will be at the sole discretion of the Institute.

Payments profile reviews

To make sure that everyone enjoys a safe purchasing environment and complies with our Terms of Service, we regularly review payments profiles. During reviews, you temporarily cannot process refunds (refunds will be 'declined').

Bear in mind that these random reviews are infrequent. Also, rest assured that you'll be able to issue refunds through your profile 24 hours after your refund attempt is first declined. We appreciate your patience during this time.

Refund policy recap

Keep these things in mind when considering or issuing refunds:

After you have issued a refund, you cannot cancel it. Google returns the transaction fee to you after you refund a payment.

We don't send emails to you or the customer for any refunds that you issue.

If you temporarily can't issue refunds because your payments profile is under review, you need to wait 24 hours before you can refund orders.

If you refund an order before Google has issued a merchant payout for that order, you won't receive the amount that you refunded to your customer in your next merchant payout. If you refund an order after you've received the merchant payout for it, the amount that you refund to your customer will be deducted from a future merchant payout.

If you issue a refund and your profile balance becomes negative and remains negative for 48 hours, Google will collect funds from you in accordance with our Terms of Service and debit the bank account that your merchant payouts are normally sent to. The amount that we withdraw from your bank account will equal your negative balance as of the day on which Google initiates the debit.